JetAirways - Bad Customer Service
Im a very reasonable person unless my anger was provoked. This is exactly what a Flight Checkin Attendant did when i was coming back from India yesterday. They screwed up the trust I had with them and the investment I did and for return they gave me such a bad’est customer service.
Guys when you purchase Air ticket from them read the Terms and COndition carefully else bring a lawyer with you to explain each and every single lines they have in their T&C. When i was flying with MAS i didn;t face any issue, normally as long the weight is less than 60KG we can go ahead to be checked in. Since 3 of us went, we did a group check-in, but they didn;t allow us to check-in as one of the bag we carried is more than 32KG. We didn;t know about it untill the luggage was weighted. Instead of giving a solution this Sangeetha shrugged her head and ask us to remove the clothe’s , Fine we can remove it so what to do with the clothes.. I can;t be carrying them in my hands . Her ultimate is to remove the clothes out and I didn;t even know there is a Convenient store that sells Bags. She shouted and I did Shout to her back. This blady women created a havoc. However another Attendant showed me where exactly i can get the bags and quickly ran to get the bags -Nylon which cost me Rs970, it is a Daylight robbery. One of the Jetairways boy helped but at the end he demanded for commission.. we gave him. Look at their Sincerity !!!! Money speaks !! Im not against India, such a beautiful country but the people. Money minded no place for human feelings.
This is exact letter I wrote to them :-
I flew from Chennai to Malaysia on 6th August, we had bad experience with Check in Counter SANGEETHA- Blady rude and most stupid women I have ever seen. The luggage we carried somewhat rather more than 32KG, previously when flying with MAS we can do Group Check in however it seems it is prohibited there. Instead of giving us a solution she was shrugging her head without giving solutions. She even shouted at us. We are their customer’s , they should atleast be patient and explain instead of that she kept on saying "I don’t know" You need to remove some of your things.. Later another Girl named Sannu told us to purchase a luggage and place all of excess into the bag, and we did that without making much noise.
What we need is a Solution not shrugging head and shouting, She thinks she is a big hell of person seating in the chair. I HOPE JETAIRWAYS SHOULD SPEND SOME MONEY IN TRAINING PEOPLE WITH SOFT SKILLS AND HOW TO SPEAK TO A CUSTOMER, WE’RE NOT COUNTRY BRUTE , EDUCATED AND HOLDING RESPECTABLE STATUS, DON’T SAY THE PROBLEM BUT GIVE US A SOLUTION..
I WILL CERTAINLY ENSURE AM NOT GOING TO FLY WITH JETAIRWAYS ANYMORE AND SAME TO MY OTHER RELATIVES. WE MET ANOTHER MALAYSIAN AND HAD A SAME ISSUE , THEY HAVE JUST LOST A CUSTOMER AND THEIR TRUST. I HAVE FLOW MANY TIMES WITH MAS BUT NEVER HAD ANY ISSUES AT ALL. ONLY JETAIRWAYS.. CUSTOMER SERVICE IS ZERO.
I HOPE YOUR MANAGEMENT COULD SEND SANGEETHA FOR SOME SOFT SKILLS TRAINING BEFORE SHE ATTENDS TO THE CUSTOMER.
FRUSTRATED CUSTOMER
